NEAT Technical Support Transition
Date: Friday, Jan 26
Posted by: Gideon Coetzee

NEAT Technical Support Transition

In order to guarantee that we continue to provide our quickly expanding clientele with the finest technical assistance possible, Neat is switching from our existing free, best-effort support model to a fee-based SLA (Service Level Agreement) support model.

Regardless of the status of their service contract, Neat support is available to all clients until January 31, 2024. Beginning on February 1, Pulse Plus or Pulse Pro subscribers will receive dedicated technical support based on a service level agreement.

IT administrators may utilize our robust management platform, first-rate technical support, and extended warranty with Neat Pulse. We encourage clients to look over the Pulse plans and choose the one that best suits their needs as an entity.

For further information, please contact your Neat account rep or reseller,
or visit these links:

About Even Flow Distribution

Founded in 2005, Even Flow Distribution specialises in next-generation Audio Visual & Video, Unified Communications, Advanced Networking & Digital Security & AIoT Solutions. We have been entrusted by leading global brands to represent, distribute, and support products throughout Africa. Through meticulous selection of leading technology vendors and the recruitment of committed channel partners, we aim to establish a partner ecosystem with a shared vision and value. Experience the transformative impact of Even Flow Distribution and unleash the complete potential of your business today.

About Neat

Neat is a Norwegian video technology company providing a complete portfolio of pioneering devices that address any space in today’s modern workplace. Designing engaging experiences that allow you to meet, create and collaborate whenever, wherever and however you want, Neat devices natively support Microsoft Teams, Zoom and a range of compelling business applications. In today’s rapidly evolving workplaces, collaborating means more than just meetings in fixed spaces. Yet, many video offerings on the market don’t effectively cater to modern office environments. Neat continues to revolutionize the workplace by inspiring people to unleash their creativity and “flow with the moment,” giving everyone the choice and flexibility to always be at their best, whatever the situation. Since our inception, Neat has focused on tackling complex collaboration challenges with unique solutions, developing incredibly easy, attractive tech that makes teamwork open, fun and dynamic.

Neat was founded in Oslo, Norway, at the beginning of 2019 by a team of creative mavericks who, for decades, shaped game-changing innovations for some of the world’s most recognized video communications brands.

For more information visit

Even Flow Product Manager: Audio Visual & Videon Collaboration

Renzke Schimper

+27 (0) 10 015 5390

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