JOB PROFILE:

Job Title: Internal Sales Support Specialist
Division: Operations / Internal Sales Support
Location & Address: Kyalami Boulevard, Midrand Johannesburg
Reports to: Internal Sales Support Manager
Direct Subordinates: N/A
Total Staff in Function: N/A

WORKING RELATIONSHIPS:

Internal:
  • Procurement
  • Sales Operations
  • Brand Operations
  • Account Managers
  • Systems Engineers / Presales
  • Marketing
  • Logistics
  • Regional Managers
External:
  • Vendor
  • Resellers
  • End Users
  • Vendor Alliance Partners

Main Purpose of Position:

The role of an Internal Sales Support representative is to service the needs of a company’s existing clients, respond to new sales inquiries and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.

          KPA
PERFORMANCE STANDARDS
Perform administration of reseller quotations

 

  • Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound enquiries, promoting the features and benefits of the brand’s products/services.
  • Process sales orders and arrange the dispatch and administration of products/services sold.
  • Receive, manage, or escalate customer complaints related to the sale of the brand’s products/services.
  • Respond to Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
  • Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:

CRM:

    • Load opportunity
    • Do/Load Quote
    • Check/Load Values (Cost and Selling price)
    • Leave in Identified with default close date
    • Add tracking notes where applicable if customers are communicated with sales will then be responsible from there.

 

  • Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
  • Give expert advice to Account Managers/Resellers on product mix and pricing recommendations.
  • Manage the quote and deal registration process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
  • Provide daily feedback to Sales/Reseller on quotes in progress, including progress with timelines.
  • Revision of quotes as required. Example:  amendments to the bill of materials and amendments of the rate of exchange.
  • Escalations to Vendor for pricing and discount queries, or where Vendor outside of Service Level Agreements – in conjunction with Management.
  • Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
  • Compilation and distribution of backlog reports every Tuesday or as needed.
  • Perform any general administration duties in line with previous capabilities and competencies.
  • Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
  • Maintain the quote template as and when necessary – for example, Brand logo amendments and additions.
  • Maintain order books with all relevant information.
  • Maintain brand folders and keep updated with all relevant information with regard to the brand.
  • Provide quote support on all DC and N&S brands for internal FD staff.
  • Provide sales support directly liaising with resellers for JHB and Africa.
Vendor product and process knowledge
  • Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
  • Achieve and maintain skills and certifications related to primary and secondary brands.
  • Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry level configs.
  • Maintain a high standard in the quality of the work delivered.

OUR CORE VALUES:

  • Trust

It is the starting point of being able to work together. When we trust, we feel safe.

  • Enjoyment

Be happy at work and love what you do. This is an overall productivity booster and enhances performance.

  • Teamwork

Strive to work productively in cooperation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals.

  • Integrity

Be honest and truthful in your dealings with peers, customers, and vendors.

  • Accountability

Accountability allows us to learn. Be accountable for the consequences of your actions.

  • Respect

Respect is not only a promise, but it is supported by actions.

  • Passion

Passion is the energy that keeps us going. Everyone at Epsidon, puts their heart into their work and is passionate about becoming the best version of themselves.

  • Attitude

Professionalism and positivity are the demonstrated attitudes with internal and external stakeholders.

REQUIREMENTS:

Internal training associated with competencies:

  • During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

 

Minimum Qualifications :

  • Matric level Math and English.

 

Minimum Experience:

  • 1-2 years administration experience, specific to quotations with different vendors
  • 2-3 years’ experience in an IT/Distribution environment – preferred
  • Relevant Diploma (business, administration, customer service) – preferred

 

Additional Skills:

  • Strong Self Motivational and Empowerment skills.
  • Strong Communication Skills.
  • Strong Relationship and Self-Management Skills.
  • Takes Initiative.
  • Works well with all kinds of people.
  • Remains calm under pressure.

 

Office Requirements:

  • Work-from-office environment.
  • Semi-formal dress code.
  • Working hours are from 08:00 – 17:00.
  • Excellent international business language skills (English), both written and verbal.
  • Reliable transport to and from the office.

Note:

  • This is a permanent position subject to a three-month probationary period.
  • You will be required to perform such duties as reasonably required by the business.
  • Your job description may be amended from time to time if it is valid and reasonable.
  • You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
  • Duties must be performed` faithfully, diligently, and to the best of your abilities.
  • You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
  • You may be required within reason, to work outside of set duties and/or perform in more than one role.

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