Elevate Customer Engagement with Yeastar Omnichannel Messaging
Date: Monday, Mar 04
Posted by: Gideon Coetzee

We are excited to introduce Yeastar Omnichannel Messaging, an innovative solution designed to streamline and enhance your customer interactions.


Key Features:

  1. All-in-One Communication Hub: Manage all your WhatsApp and SMS messages seamlessly from Yeastar Linkus UC Clients, consolidating customer interactions under one roof.
  2. Multichannel Support: Yeastar P-Series Phone System goes beyond voice and video, providing an omnichannel inbox for messaging channels such as SMS and WhatsApp. Now, you can receive and process customer conversations effortlessly in a single platform.
  3. Unified Interface: Handle calls, video calls, SMS, and WhatsApp chats within one intuitive interface, eliminating the need to switch between multiple applications.
  4. Centralised Record Keeping: Maintain a central record of all your chat conversations, making it easy to track and manage customer communications efficiently.
  5. Flexible Accessibility: Enable your team to engage with customers from anywhere using Linkus UC Clients, available on mobile, desktop, and web platforms.

WhatsApp Integration:

  1. 2 Billion User Reach: Integrate with WhatsApp Business Platform to reach over 2 billion active users, expanding your support and sales capacity with real-time WhatsApp chat services.
  2. Click to WhatsApp: Connect with customers seamlessly through “Click to WhatsApp” on your website, email, Facebook, Instagram, and more.
  3. Efficient Queue Management: Route or transfer chats to queues or colleagues to optimise workload sharing, improving overall team efficiency.
  4. Performance Analytics: Gain insights into detailed channel statistics and chat records for performance reviews, ensuring continuous improvement.
  5. Unlimited Integration: Integrate multiple WhatsApp accounts effortlessly to scale your outreach effectively.

SMS Text Messaging:

  1. Proactive Customer Engagement: Send and reply to business SMS messages directly from Linkus UC Clients, facilitating proactive SMS-based services for relationship building, appointment confirmation, promotions, reminders, and more.
  2. Privacy and Security: Message through your business number while keeping personal numbers private, ensuring a secure and professional communication channel.
  3. Versatile Access: Respond to messages from anywhere via the web, desktop, or mobile, providing flexibility for your team.
  4. Comprehensive Analytics: Access detailed message count statistics and downloadable chat logs with specific users or numbers for a comprehensive overview of your SMS interactions.
  5. Trunk Integration: Seamlessly integrate with popular SMS trunks such as Twilio, Telnyx, Bandwidth, and Flowroute for unlimited connectivity options.

Elevate your customer engagement with Yeastar Omnichannel Messaging. Explore the future of unified communication and redefine the way you connect with your customers.

For more information visit get in touch with our team today at sales@evenflow.co.za

About Even Flow Distribution

Founded in 2005, Even Flow Distribution specialises in next-generation Audio Visual & Video, Unified Communications, Advanced Networking & Digital Security & AIoT Solutions. We have been entrusted by leading global brands to represent, distribute, and support products throughout Africa. Through meticulous selection of leading technology vendors and the recruitment of committed channel partners, we aim to establish a partner ecosystem with a shared vision and value. Experience the transformative impact of Even Flow Distribution and unleash the complete potential of your business today.

About Yeastar

Yeastar is committed to helping customers remove the barriers to a connected and collaborative digital workplace. Through our easy-to-adopt, easy-to-use, and easy-to-manage solutions, we embark our customers on an easy and pleasant digital transformation journey. For more information visit www.yeastar.com.

Even Flow Business Unit Manager: Unified Communication

Ryno Coetzee

+27 (0) 10 015 5390



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